Voice Service Associates
BACKDuties and Responsibilities
- Obtains and verifies information received from client through phone calls and emails, and inputs validated data in client-supplied application in accordance with project specifications.
- Conducts follow up calls or emails to ensure information orders are processed within specified turn-around time.
- Checks accuracy and completeness of gathered data.
- Adheres to the channel’s standard operating procedures and work instructions
- Attends project orientation, job-related training, and/or other company-initiated training when necessary
- Reports all issues encountered with client-supplied applications to immediate superior
- Reports machine/network breakdown to immediate superior
Job Requirements
- Graduate of a 4-year course preferable related to Business Management, Marketing, Entrepreneurship, English, Literature, or Mass Communication; or must have completed 2 year college education
- Knowledgeable in basic PC operations
- Knowledgeable in internet and can easily learn and use client provided applications and software
- Knowledgeable about the business process
- Must possess typing skills of 200 cpm at 100% accuracy
- Ability to analyze facts, and draw valid conclusions following the specified client instructions
- High and keen attention to details
- Ability to perform multi-tasking activities
- Ability to communicate information and ideas clearly and concisely
- Ability to understand information presented orally and in writing
- Ability to understand various English accents
- Ability to build rapport with people from diverse backgrounds
- Coachable and willing to be trained
- Hardworking, meticulous and patient
- Responsible, dynamic and flexible
- Ability to collaborate with other members of the team