ADEC wins Transcription Services Bid for the Subordinate Courts of Singapore
June 04, 2012 - The Subordinate Courts of Singapore have accepted the offer via Invitation to Tender from AMDATEX Las Pinas Services (part of ADEC Solutions "ADEC") for the provision of Transcription Services for the Subordinate Courts of Singapore.
The recent award of the tender to ADEC increases ADEC's existing transcription volume with the Subordinate Courts by adding on (12) twelve Criminal Courts, (7) seven Civil Courts and (10) ten Family Courts, to bring the total number of courts for Transcription Services to 49 in all. Being awarded a contract by the Subordinate Courts of Singapore, which manage about 95% of the court cases in Singapore, is a remarkable achievement, validating ADEC's commitment to provide consistent service excellence through its proven business model of people, process and technology.
ADEC is proud to be the transcription service provider of the Subordinate Courts of Singapore since August 2010.
ADEC Group of Companies nominated in Asia CEO Awards 2011
Manila Philippines, November 22, 2011 - The ADEC Group of Companies was selected as a finalist in a couple of hard-earned distinctions in the most prestigious business event in the Philippines and Asia Pacific, the Asia CEO Awards 2011. ADEC Group CEO James Donovan and CFO Carol Esguerra were shortlisted for the "Executive Leadership Team of the Year." ADEC Group was also nominated for the "Most Innovative Company" category.
Asia CEO Awards, presented by American Express, represents the grandest alliance of local and international business people participating to promote the Philippines on the world stage. As one of the largest events of its kind in the country and in the region, the Asia CEO Awards picks the most accomplished leadership teams and individuals in ten categories and recognizes their outstanding achievements for their organizations and contributions to others.
ADEC Group was recognized for their outstanding accomplishments in innovation while demonstrating internationally recognizable competitive advantage over similar global businesses. Additionally, ADEC numbered among nominees in the "Most Innovative Company" category by being one of the local pioneers of building BPO's in the Philippines, and succeeding in foreseeing market demand and growth potential by creating key pioneering and diverse verticals in the KPO and BPO industry.
ADEC CEO Donovan and CFO Esguerra were named as finalist in Asia CEO Awards "Executive Leadership Team." It is one success to hurdle through building an entrepreneurial venture. But it takes discipline and follow-through to execute past the creative and visionary stage to bring the business concept to reality and beyond. Ms. Esguerra and Mr. Donovan identified value to envision and create organizations based on the scalable business model of People, Process, and Technology.
Members of the American Chamber of Commerce, Canadian Chamber of Commerce, Japanese Chamber of Commerce and Industry, European Chamber of Commerce, Korean Chamber of Commerce, notable academes, and business leaders were from among the judges and organizers of the Asia CEO Awards. Other sponsors for the Awards are KPMG, Blue Cross, Ford, Business Mirror, Accenture, and Jones Lang LaSalle.
About ADEC Group
The ADEC Group of companies is a corporate group consisting of multinational corporations in knowledge and business process outsourcing management functions servicing multiple industries across various business functions, which specializes in Document Management Solutions, Finance and Accounting Solutions, Legal Solutions, Healthcare Solutions, Online Education, and Sustainability Process Management Solutions among others. The company has over 5,000 personnel worldwide with offices and delivery centers across the United States, UK, Australia, Singapore, Philippines and China.
ADEC Successfully Undergoes Audit for QMS and EMS
Aug 17-19, 2011 - ADEC passes re-certification for ISO 9001:2008 (3rd QMS certification since 2005) and continuous certification on ISO 14001:2004 + Cor.1:2009 (2nd surveillance audit since 2009)
In line with the company's objective to provide the highest level of operational standards, ADEC recently underwent auditing for its existing ISO 9001:2008 Quality Management System (QMS) and ISO 14001:2004 + Cor.1:2009 Environmental Management System (EMS). The audit was conducted by TUV Rheinland on two of its operational sites, ADEC Las Pinas and ADEC Services Corporation.
The process, person, project, system, and organization evaluation was conducted to assess ADEC' internal controls in executing project management, quality management and energy conservation, to ensure that the past levels of standards are maintained or exceeded for renewal or continuance of certifications.
An opening meeting was held with the Management Committee members on day 1 of the 3-day audit. Remaining days covered all the major processes on Quality Management System (QMS) and Environmental Management System (EMS). A combination of process-based audit approach and employee interviews was conducted by the auditors. The activity successfully concluded on the third day with positive results.
ISO 9001:2008 was recommended for recertification, given that the evaluation transpired after its expiration. ISO 14001:2004 + Cor.1:2009 was positively granted continuous certification, subject to routine annual surveillance prior to renewal upon its term.
Subordinate Courts of Singapore
Singapore, August 23, 2011 - ADEC is once again awarded the Provision of Transcription Services for the Criminal Courts of Singapore - "the Judiciary -Subordinate Courts (hereinafter referred to as "the Buyer") hereby accepts your offer via Invitation to Tender No....and issues this Letter Of Acceptance (hereinafter referred to as "LOA")....." to become the transcription arm for the Subordinate Courts.
ADEC is proud to be a continued recognized partner of the Subordinate Courts of Singapore.
American Data Exchange Volunteers for Tree Day
Strengthening "Green" Awareness and Corporate Social Responsibility
August 20, 2011 - American Data Exchange employees participated in the Tree Day at the Marikina Watershed, held last August 20. In support of the company's Environmental Management Systems and its ISO 17001 Certification, 61 employees from American Data Exchange volunteered to participate in the initiative.
The Marikina Watershed Rehabilitation consists of 4 municipalities located in Antipolo, San Mateo, Rodriguez and Tanay. It has an area of approximately 28,000 hectares, with estimated 20% remaining forest cover, or an equivalent of 5,600 hectares. This particular reforestation project will still need 6.7 million trees to be planted to reach their objective.
The employee volunteers bussed to the site, trekked 1.5 hours, identified stick markers in the area and replanted seedlings from polybags to the site's prepared holes prior to covering them with soil. They planted tree seedlings to help towards the objective of planting an additional 24% (9,520) hectares of forest cover to achieve a sustainable level of 54% cover.
The annual tree planting efforts of American Data Exchange, since 2009, was initially done in Caliraya, Laguna; in the La Mesa Nature Reserve and Eco Park in 2010; before joining in the Marikina Watershed Rehabilitation this year. The annual exercise brings sustainability and "green" awareness and Corporate Social responsibility "CSR" to a higher level within American Data Exchange and the ADEC Group of Companies.
Zuellig, Adec putting up KPO firm in PH
By: Paolo G. Montecillo
Philippine Daily Inquirer
August 23, 2011 - Multinational pharmaceutical firm Zuellig Pharma is forming a joint venture with global knowledge process outsourcing (KPO) firm Adec Solutions to deliver sub-contracted back-office solutions to pharmaceutical companies around the world.
In a recent statement, these firms said the new company would be called Pharma KPO, to be owned equally by the two partners.
"The venture will cater to the global pharmaceutical and health-care sectors, providing them knowledge process outsourcing (KPO) and business process outsourcing (BPO) services," a joint statement from both companies said.
KPO typically refers to non-voice, complex knowledge-driven services, while BPO is more commonly associated with process-driven, voice-based customer care and transactional services.
"Pharma KPO will leverage ADEC Group's and Zuellig Pharma's commitment to their shareholders to proactively anticipate and capitalize on industry trends to enhance efficiency, productivity, and customer experience," ADEC Group CEO James Donovan said.
"Our objective is to facilitate operational changes by streamlining costly and repetitive back office and support processes to enable clients to refocus on core strategic activities," he said.
"This venture enables us to take advantage of cost-driven business opportunities by providing innovative processes to support the highly competitive pharmaceutical industry," Donovan said.
ADEC marketing manager Richard de Castro said the new venture will take advantage of the Philippines' KPO capabilities, coupled with the high number of health-care professionals the country's schools churn out every year.
AMDATEX Achieves ISO 14001 Environmental Management Certification.
December 2009 - AMDATEX received ISO 14001:2004 certification. This globally accepted standard for environmental management systems indicates that AMDATEX has identified the environmental impact of its operations, adheres to regulatory requirements and takes a systematic approach to continuously improving its performance.
"At AMDATEX, we practice what we preach in our own business environment, holding ourselves to the highest standard of environmental management," says Jim Donovan, AMDATEX Group CEO.
The ISO:14001 certification enabled AMDATEX to develop and implement policies and objectives in compliance with physical and legal requirements, including:
- energy conservation
- proper handling of hazardous materials
- supplier compliance on use of environmentally-friendly substances
- off-site tree planting projects
- reducing AMDATEX 's carbon footprint through the use of LED lighting, inverter-type air-conditioning and other low-carbon technologies.
AMDATEX 's ISO 14001 accreditation underscores its commitment to embed corporate social responsibility into its core policies and to apply these learnings and business processes to its clients' sustainability challenges.
AMDATEX pursues third Certification, ISO 14001:2004 in regards to an Environmental Management System.
Philippines, May 11, 2009 -
As per American Data's (AMDATEX) commitment of continual improvement towards quality and customer satisfaction, which started back in 2005 with our year-on-year success to initiate the certification of a Quality Management System to the requirements of ISO 9001:2000, and then again in 2007 for ISO / IEC 27001:2005 in regards to an Information Security Management System (ISMS), AMDATEX has always recognized the importance of 'Customer Satisfaction'. The continuation of these efforts, are still shown now in 2009 towards the dedication to pursue ISO 14001:2004 Certification for an "Environmental Management System" (EMS) to have as another foundation element toward exceeding our clients' expectations and to also conform with any Compliance and/or Regulatory requirements. AMDATEX foresees to be ISO 14001:2004 Certified by November 2009.
About ISO 14001:2004
ISO 14001 was first published in 1996 and specifies the actual requirements for an Environmental Management System (EMS). The main thrust for its development came as a result of the Rio Summit on the Environment held in 1992.
ISO 14000 is a series of international standards on environmental management and provides an outline for the development of an Environmental Management System (EMS) along with a supporting audit program. ISO 14001 is often seen as the foundation stone standard of the ISO 14000 series and is the only ISO 14000 standard that can be certified by an external certification body.
This standard applies to any organization that wishes to:
- implement, maintain and improve an environmental management system.
- create confidence and conformance within its own stated environmental policy.
- ensure compliance with environmental laws and regulations.
- seek certification of its environmental management system by an external third party organization.
- create a self-determination of conformance
American Data Exchange Corporation Achieves QMS Re-certification
Philippines, September 15-16, 2008 -
Once again, American Data Exchange Corporation achieves re-certification of its QMS based on ISO 9001:2000 for the Provision of Global Business Process Outsourcing Services.
With no non-conformities found, it was recommended the issuance of a new certificate good for another three-year cycle.
The audit performed by TUV SUD PSB Philippines, Inc. earned AMDATEX some positive remarks. In the closing meeting, the third party auditors emphasized the:
- Observable manifestation of Top Management commitment , resulting to a leadership by example thus ensuring the effective implementation of the Quality Management System
- Existence of automated quality systems and processes, fully functional as continuous improvement tools. Such applications include the EDMS (Electronic Document Management System), an internally-developed document and record control program and the AIMS (AMDATEX Issue Management System) where problems/concerns are raised, addressed and analyzed for corrective and preventive actions.
- Use of simple and advanced statistical methodologies/principles in the analysis of data to provide information for improved decision making.
Looking forward to our 4th Surveillance Audit next year!
AMDATEX BECOMES SAM-CERTIFIED
Manila, Philippines, October 23, 2006 -
Related news: BSA awards certificate of immunity to 133 qualified companies
The Business Software Alliance (BSA) is pleased to celebrate Intellectual Property Rights (IPR) Week with IP Philippines and the rest of the IP Community by announcing the recipients for this year's SAM Advantage Certificate.
The Business Software Alliance (BSA), the foremost organization dedicated to promoting safe and legal digital world, announced that only 133 companies were certified under its SAM Advantage Program, a campaign that recognizes companies that have successfully implemented a software asset management (SAM) practice. They received a SAM Advantage Certificate which guarantees one year immunity from BSA- initiated enforcement actions.
The small number of companies that qualified for the SAM Advantage Certificate is a reflection of the need for more education and actions to raise awareness on SAM in the Philippines. "While we congratulate the 133 companies that qualified for the SAM Advantage Program, the small number compared to the thousands of business organizations operating in the Philippines is alarming. This is a hard fact that many companies remain complacent and ignorant about managing their software properly. They leave a lot of security risks including the possibility of using unlicensed software. Company officers should learn to be conscious of software installed on their computers and how they are used, as they will be the ones liable if their company I caught using pirated software," said Hwee Chong Ng, Chair of BSA Philippines Committee.
The BSA has been promoting SAM adoption to help companies take full advantage of their IT resources. "Software should be considered an investment which a company needs to properly plan for and manage. We have seen the ugly consequences of using unlicensed software such as virus attacks that could destroy important data, possibility of legal actions that could result in imprisonment or hefty fines, and the embarrassment it brings to the companies," said NG.
Law enforcement agencies such as the National Bureau of Investigation (NBI) and the Philippine National Police (PNP) have already raided many companies for violating Philippines' copyright laws. Under the Intellectual Property Code of the Philippines, officers of companies caught using pirated software may face up to nine years of imprisonment and a fine up to 1.5 million pesos.
The result of the SAM Advantage Program revealed that although the 133 certified companies came from various industries such as business process outsourcing, construction/engineering and manufacturing, the percentage is very low amongst the total number of companies in their respective industries. While most of the participating companies belong to the manufacturing sector, there is little participation from big industries such as banking/finance, telecommunications, and call centers.
"Companies should recognize that the software they utilize in their business operation is an important tool which increases productivity. We would like to see more companies getting certified for proper software management. We hope that the 133 companies we've certified will serve as role models to their respective industries," said Ng.
Almost All businesses have become reliant on computer software for their growth and productivity. Through proper SAM practice, companies will be able to take full control of their software and avoid installation of unlicensed software. The SAM process involves a set of policies that includes assessing and auditing of software use, setting side a budget for software procurement and issuing a company policy on use of software.
Resources and tools on SAM implementation are available on the BSA website, www.bsa.org/philippines.
AMDATEX is awarded Pioneer Award for Third-Party Back office Services Provider
Philippines, June 26, 2006 -
Computerworld Philippines along with the Commission on Information and Communications Technology has awarded AMDATEX the Pioneer Award for Third-Party Back office Services Provider for being a pioneer global company in providing back office outsourcing services from the Philippines.
The award was presented to the CEO of AMDATEX, Mr. James M. Donovan on the 26th of June, 2006 at the Crowne Plaza Galleria Manila during the celebration of the Philippines National ICT Month as declared by President Gloria Macapagal Arroyo.
AMDATEX Pursues Second Certification......ISO 27001:2005
June 5, 2006
In 2005 AMDATEX recognized the importance of 'Customer Satisfaction' with our year-on-year success and initiated the certification of the Quality Management System to the requirements of ISO 9001:2000. The continuation of these efforts, in 2006, has been the commitment to pursue 'Information Security' as a foundation element toward exceeding our clients' compliance and regulatory related issues. With the desire to be a top-tier global solutions provider in the highly competitive Business Process Outsourcing (BPO) arena, AMDATEX recognizes that these certifications will be ever-growing requirement in the global business community.
With the mindset to continually 'exceed our clients' quality expectations', together with the firm belief that information security is part of exemplary customer service, AMDATEX has recently launched its drive toward Information Security Management System (ISMS) certification, complying with the requirements of ISO 27001:2005. The ISMS project was formally initiated April 3, 2006. Third party audit and certification is expected within the last quarter (Q4) of 2006.
Equipped with the full support of Top Management led by the CEO, CFO and QMR, the project team aims to build and implement the ISMS, including the harmonization and integration of the previously ISO Certified Quality Management System (QMS). The team is composed of dynamic, industrious and forward-thinking Business Process Professionals of AMDATEX, comprising a wide background of departments.
AMDATEX ISMS certification will provide the following benefits:
1) Protection of business and customer data
2) Compliance to contractual, legal and regulatory requirements
3) Protection and security of information systems
4) Organizational risk-awareness
"Having Information Security in one's organization has become a necessity rather than a competitive advantage. Adoption of ISO 27001:2005 at AMDATEX is a demonstration of how much importance we place on providing a secure environment for our clients' information, information that has been entrusted to us." mentioned AMDATEX Inc CEO, James M. Donovan.
About ISO/IEC 27001:2005
In July 2005, the British Standard, BS 7799-2:2002, was updated and released as a final draft standard in support of the June 2005 update to ISO/IEC 17799. On October 15, 2005, the International Organization for Standardization (ISO) released the final version of the standard as ISO/IEC 27001:2005. ISO 27001 is the formal standard against which organizations may seek independent certification of their Information Security Management Systems, meaning their framework to design, implement, manage, maintain and enforce information security processes and controls systematically and consistently throughout the organizations. The final version of ISO 27001:2005 is available now from ISO or BSI. More information is available at www.iso.org.
AMDATEX is Awarded Prestigious ISO 9001:2000 Certification
Industry-wide Certification Affirms AMDATEX's Commitment to Superior Quality of its Services to Customers
AMDATEX, the market leader in
providing customized global outsourcing solutions to clients worldwide, announced
today it has been awarded ISO 9001:2000 Certification by TUV Hong Kong Ltd, of the
TUV SUD Group. This accreditation signifies AMDATEX' continued success of
its process on the "Provision of Global Business Process Outsourced Services"
The International Organization for Standardization (ISO) certification vigorously
measured AMDATEX' Quality Management System, evaluating a broad spectrum
of industry practices, including but not limited to procedures, documentation,
policies, communications, personnel and infrastructure.
"AMDATEX' attention to detail and passion for consistency in processing and
metrics, where it's found throughout our Business Process Associates and processes,
have certainly eased the ISO certification challenge," said Mitch J. Kaminski,
Quality Management Representative, AMDATEX. "This has been a proven success
factor in helping AMDATEX attain this certification."
The ISO 9001:2000 Certification is the first of several strategic initiatives that
will further enable AMDATEX to deliver the highest quality of products and
services to its customers.
James M. Donovan, president and CEO of AMDATEX, states: "We are extremely
proud of achieving this industry benchmark, validating our commitment to delivering
the highest quality products and services to our customers worldwide. The ISO
accreditation further elevates AMDATEX's leadership role in the BPO market space and
we will continue to be pacesetters when it comes to exceeding industry expectations."
AMDATEX will expand its service offering capabilities while focusing on quality
customer satisfaction by launching its second strategic initiative of obtaining ISO 27001:2005,
a widely recognized international standard for information and physical
security controls since 2003. The ISO 27001:2005 covers Information Security Management,
including a comprehensive coverage of electronics security issues, and a wide range
of physical control requirements to help bolster AMDATEX's delivery of its world-class
security processes and practices to its customers.
"AMDATEX's core mission is built on the principles of customer satisfaction, continuous
improvement, and management's commitment in order to ensure the attainment of set quality
targets," said Donovan. "With the BPO projected to grow over 50 percent in 2006,
especially across Australia, the US, China and the Philippines, customers will look to
organizations such as ours to keep pace with industry standards. With this in mind,
AMDATEX will continue to pursue additional industry certifications, such as ISO 27001:2005 while
focusing on exceeding our customer expectations."
The ISO is the source of the ISO 9000 family of quality management standards. ISO is
a network of national standards institutes from 148 countries working in partnership
with international organizations, governments, industry, business and consumer
representatives. The ISO 9000:2000 standard is among ISO's most widely known standards
ever and has become the international reference for quality management requirements
in business-to-business dealings.
AMDATEX has demonstrated compliance with this standard through a rigorous audit
performed by TUV Hong Kong Ltd.
AMDATEX, a US-based company, is the market leader in providing customized global
outsourcing solutions to clients worldwide. With vast industry knowledge and proven
experience in outsourcing, AMDATEX is committed to delivering seamless, customized,
innovative solutions that are scalable, efficient, and cost-effective to meet the
specifications of your business.
AMDATEX has delivery centers consisting of 5,000 personnel worldwide, with offices in the
Philippines, the U.S., Australia, and China. AMDATEX offers a wide range of Business Process
Outsourcing Solutions, Document/Process management Solutions, HR Solutions, Accounting/Financial
Solutions, Litigation/Legal Solutions, Healthcare Solutions, Mortgage Banking and Title Solutions,
Worldwide Staffing, and remote Manpower Services.
ABOUT TUV Hong Kong
TUV Hong Kong Ltd. was established in Hong Kong in 1991, and is subsidiary of the TUV SUD Group,
established over 140 years ago in Germany and now the largest auditing & certification body in
the world with over 130 offices around the globe staffed by leading safety and quality assurance experts.
Together with TUV SUD Group worldwide, their 11,000 international experts serve clients in almost
all business areas. In Asia, offices and laboratories are located in Japan, Korea, China, Hong Kong
Taiwan, Philippines, Singapore, Malaysia, India, Thailand, Qatar, Sir Lanka and United Arab Emirates.
TUV SUD certification marks have a high market value for consumers in the European Community, and TUV
SUD Group is a preferred partner organization of leading international testing and certification agencies.